So our Freeview consortium goes and accredits only two suppliers of satellite receivers, to the outrage of set-top box importers who want their own various boxes accredited. One of those "official" suppliers, Zinwell, then delivers dodgy, faulty set-top boxes to the New Zealand public. How exactly did boxes causing serious radio frequency interference get C-tick certified? Bizarre. This is Zinwell's business, it sells set-top boxes around the world. What's its quality control processes like if it can't handle something that basic?
Next Electronics, which acts as the service agent for the Zinwell boxes, put the below press release out last night, the first official acknowledgement from it and Zinwell that there is an issue with the Freeview receivers:
Zinwell ZMX-7500 Freeview Digital Receiver
Since the launch of Freeview on 2nd May and the retail sale of a significant number of Zinwell set-top-boxes we have had a 4.0% warranty return rate.
In introducing any new broadcasting technology into a country minor interference and or interface problems can be experienced due to varying standards of TV and audio systems’ interconnections.
Prior to the launch of the service both Zinwell and Freeview tested many units over an extended period and did not find the faults which have subsequently come to light.
These minor manufacturing defects have been investigated and will all be rectified shortly.
We are pleased to say that the experience of most installers with the Zinwell unit has been positive and they have had no problems installing them.
A new shipment of the product has arrived in NZ and will be used to replace units for customers who are experiencing any faults. This will be done on a case-by-case by basis by NEXT Electronics.
The warranty process is as follows:
- Warranty card in each box
- 12 months warranty
- Total replacement
- Contact NEXT Electronics on 0800 GO NEXT (0800 466 398)